ANSWERS TO YOUR QUESTIONS

What's the cost of shipping?

We offer FREE SHIPPING on purchases that ship within the USA's 48 contiguous states. No International orders at this time. Other store item rates are based on weight and size. You have the option to select your preferred shipping method and carrier at checkout.

When will you ship my order?

 If you order today, items will ship within 5-7 business days. 

USA orders typically take 4-10 business days to arrive once shipped.  Tracking will be provided by email once your order's shipping labels are printed.

Where do you ship?

We offer our products USA only

Do I have to pay sales tax?

Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.  No International shipping.

When will I be charged?

Your account will be charged within 24 hours of completing checkout.

How can I check my order status?

First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login.  Once you login, you will see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.

How do I track an order?

After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking Order History in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.

What comes in the box?

Gold Dog Box contains 2 pairs of earrings.  Bi-Monthly a new discounted box will be curated, one a dog theme pair of earrings and one a fashionable pair of earrings to relate with the season/holiday, products change and are always a surprise!